ICS ChatOmnichannel SaaS Platform
Customer conversations, unified
One workspace for every customer conversation.
Connect channels, automate repetitive work, collaborate with your team, and manage customer conversations from one secure platform.
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Unified InboxManage customer conversations across channels in one workspace.
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WhatsApp & EmailConnect business messaging and threaded email with shared history.
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Automation & BotsBuild deterministic journeys with controlled human handoff.
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AI AssistanceUse summaries, suggested replies, intelligence and governed AI agents.
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Routing & SLARoute work by teams, skills, capacity and business hours.
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Analytics & ReportsTrack operational performance, channels, automation and service quality.
Multi-tenantRole-based accessProvider-neutral architecture
ICS ChatOmnichannel SaaS Platform
Start with ICS Chat
Create your workspace
Start a standalone ICS Chat workspace on the Free plan. No CRM is required.